Terms & Conditions

What you agree not to do

• Use the website for anything unlawful, misleading or harmful.
• Submit false information or someone else's details through our forms without their permission.
• Try to break, overload, probe or gain unauthorised access to the website or its systems, or get around our spam and bot protection.
• Send viruses or other harmful code.
• Copy, scrape or republish our content, case studies, designs or branding, or use them to train AI models, without our written permission.

Our content

The content on our website, including text, graphics, logos, videos and case studies, belongs to Corevato or is shown with the permission of our clients and partners. You may view it and share links to it for your own information. Any other use needs our written permission. Client names and logos belong to their owners and do not mean those clients endorse anything other than the work shown.

Information on the website

Information on our website, including service descriptions, blog posts and examples, is general information. It is not professional, legal or financial advice, and it is not an offer or a binding quote. Only a Contract sets the scope and price of our work. We try to keep the website accurate and up to date, but we do not promise that it always is.

What you send us

When you send us a message, application or file through the website, you confirm that the information is accurate and that you have the right to share it. Our Privacy Policy explains how we handle it. Sending us an idea or project brief does not, on its own, create a contract or a duty of confidentiality, but we treat inquiry details with care and do not share them outside the ways our Privacy Policy describes.

Links and availability

Links to other websites are provided for convenience. We do not control those sites and are not responsible for their content. We may change, suspend or remove any part of our website at any time, and we do not promise that it will always be available or free of errors.

Scope of each project

Every engagement is shaped around the Client's goals. The exact scope, deliverables, timeline and price of each project are set out in its Contract. Work outside that scope is a change request and is quoted separately before we start it.

What our services do not include

Unless the Contract says otherwise, our services do not include legal, tax, financial or regulatory advice. Where we help set up things like privacy notices, cookie banners, consent forms, email and SMS compliance settings or terms of service, we follow the Client's instructions and common practice, but the Client is responsible for having them checked by its own advisers and for making sure its product and marketing comply with the laws that apply to it.

AI and automation work

AI tools and models can produce outputs that are inaccurate, incomplete or unexpected. When we build AI features or automations, we design and test them with care, but the Client is responsible for reviewing outputs before relying on them for important decisions, and for its use of the AI providers' services under their own terms.

First contact and consultation

Clients usually start by filling out the contact form on our website, emailing us or booking a call. We then discuss the project's goals, scope, timeline and budget so both sides have a clear understanding before any work begins.

Proposal and Contract

Once we understand the project, we send a proposal that sets out the scope, deliverables, timeline and cost. A proposal is valid for the period stated in it. When the Client accepts it in writing, by email or by electronic signature, it becomes the Contract for that project, and these client service terms apply to it.

Project acceptance

We may accept or decline any project, based on factors such as feasibility, fit with our expertise, available capacity and legal and ethical standards. If we decline a project, we will let the Client know and refund any fees already paid for it.

Client responsibilities

The Client agrees to provide the information, content, feedback, approvals and access the project needs, on time. The Client confirms that it owns or has permission to use everything it gives us, such as text, images, logos, data and accounts, and that using them for the project is lawful. If the Client is late in providing these, the timeline moves accordingly, and we are not responsible for delays caused this way.

Reviews and approval

We share work for review at the stages set out in the Contract. Approval of a stage, in writing or by email, means the Client accepts that stage, and later changes to it may be treated as change requests.

Payment structure

Project payments are usually tied to milestones. Each milestone is a defined phase of the project, and payment is due when that milestone is completed and approved, unless the Contract says otherwise.

Billing

Clients may be billed per project or monthly, depending on the service. Subscription and retainer services are billed monthly, with payment due at the start of each billing cycle.

Payment methods

We accept payment through Stripe and any other method stated on the invoice. Card payments are processed by Stripe under its own terms.

Late payments

Clients agree to pay according to the schedule in their Contract. Any late payment terms are set out in the Contract. If an invoice stays unpaid after we have reminded the Client in writing, we may pause work until it is paid, and the timeline moves accordingly.

Currency and taxes

Payments are made in the currency stated in the Contract. Prices do not include taxes unless the Contract says so. Clients are responsible for any taxes, duties, bank charges or fees charged in their own jurisdiction.

Ownership of deliverables

Unless the Contract says otherwise, once the Client has paid in full for a project, we transfer to the Client our intellectual property rights in the Deliverables we created specifically for it, such as source code, design files and written content named in the Contract. Until then, we own them and the Client may use them only to review the work.

Licensed work

Where the Contract grants a licence instead of ownership, its scope, length and exclusivity are set out in the Contract, and the Client may only sublicense, transfer or resell that work as the licence allows.

Third-party and open-source components

Deliverables may include third-party or open-source software, fonts, images, plugins or services. These stay subject to their own licences, and any fees for them are the Client's responsibility unless the Contract says otherwise. We will tell the Client about any paid licences the project needs.

Our tools and know-how

We keep ownership of the general tools, templates, code libraries, methods and know-how we had before the project or develop independently of it. Where any of these are part of a Deliverable, the Client receives a non-exclusive, permanent licence to use them as part of that Deliverable. We may reuse our general skills and non-confidential techniques in future work, but never a Client's confidential information or the Client-specific parts of its Deliverables.

Confidentiality

We treat the Client's non-public business information as confidential and use it only to deliver the Services. We do not share it with third parties unless the Client agrees, the law requires it, or the third party needs it to help us deliver the Services and is bound by confidentiality. This applies to our employees, contractors and partners, and continues after the project ends. It does not cover information that is already public, that we already had, or that we receive lawfully from someone else.

Data protection

Where we process personal data on the Client's behalf, we do so only on the Client's documented instructions and keep it secure. We will sign a data processing agreement on request, for example where the EU or UK GDPR applies. The Client is responsible for having a lawful basis to share that personal data with us and for its own privacy notices. Our Privacy Policy explains how we handle personal information as a controller.

Termination by the Client

The Client may end a Contract by giving written notice as set out in that Contract. Any fees or refunds on termination depend on the project and are described in the Contract.

Termination by Corevato

We may end a Contract by written notice if the Client seriously breaches it and does not fix the breach within 14 days of our notice, or if the Client becomes insolvent. The Client must then pay for all work completed up to the termination date, including any outstanding invoices.

Termination for convenience

Either party may end a Contract for convenience by giving the notice stated in the Contract. The Client pays for work completed up to the termination date, plus any fees the Contract sets for this case.

Effect of termination

When a Contract ends, the rights and obligations of both parties end too, except those meant to continue, such as confidentiality, intellectual property, portfolio, payment and liability terms. We will hand over completed work once any outstanding fees are paid.

Project refunds

Refunds for project work follow the terms in the Contract. Generally, a refund may be given if the Client cancels before work starts, or if we fail to deliver the agreed Services for reasons within our control. Refunds are prorated based on the work completed up to cancellation.

Subscription refunds

If a Client cancels a subscription service, we refund the unused part of the current billing cycle, calculated by the number of days remaining.

Deposits

Some projects require a deposit to reserve our team's time. Deposits are non-refundable unless the Contract says otherwise or the law requires a refund, for example where we cancel the project or fail to provide the Services.

Chargebacks

Please contact us first about any billing question so we can resolve it quickly. If a chargeback is started without contacting us, we may dispute it and pause work while it is resolved.

Governing law

These terms, and any dispute arising from them or from a Contract, are governed by the laws of Pakistan, without regard to conflict of law rules. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

Resolving disputes

If a dispute arises, both parties will first try to resolve it through good-faith negotiation for at least 30 days. If that fails, the parties may try mediation. If the dispute is still not resolved, it will be referred to and finally settled by arbitration under the Arbitration Act, 1940 of Pakistan, or any law that replaces it. The seat of arbitration is Lahore, Pakistan, the language is English, and there will be a sole arbitrator agreed by the parties or, if they cannot agree, appointed under that Act. Hearings may be held online. The award is final and binding on both parties.

Courts

The courts of Lahore, Pakistan have exclusive jurisdiction over any matter that is not subject to arbitration and over the enforcement of an arbitration award. Either party may still ask any court for urgent interim relief, for example to protect confidential information or intellectual property. If you are a consumer, you may also be entitled to bring proceedings in the courts of the country where you live.